Delivery Policy

Welcome to SK Soft Solutions Inc! This Delivery Policy outlines how Mobile Buzz BD processes, handles, and delivers your orders placed through our ecommerce website. By placing an order with us, you agree to the terms outlined below. Please read them carefully before making a purchase.

  1. Order Processing:

    • Orders are processed within 24–48 hours of confirmation, excluding weekends and public holidays.
    • You will receive an order confirmation email with your order details once your purchase is completed.

  2. Delivery Timeframe:

    • Delivery within Dhaka city typically takes 1–3 business days.
    • Deliveries outside Dhaka may take 3–7 business days depending on your location and courier service availability.
    • Delays may occur due to unforeseen circumstances such as natural disasters, strikes, or courier-related issues.

  3. Delivery Charges:

    • Delivery charges vary depending on your delivery location and will be clearly displayed at checkout before payment.
    • Occasionally, we may offer free delivery promotions for eligible orders.

  4. Delivery Method:

    • We partner with trusted courier services to ensure safe and timely delivery of your products.
    • You will receive a tracking ID (if available) once your order has been dispatched, allowing you to track the delivery status.

  5. Delivery Confirmation:

    • Our delivery team will attempt delivery at the address you provided during checkout.
    • If you are unavailable at the time of delivery, the courier may contact you to reschedule or deliver to an authorized recipient.

  6. International Delivery:

    • Currently, we deliver only within Bangladesh. International delivery is not available at this time.

  7. Failed or Delayed Deliveries:

    • If your order is delayed beyond the mentioned timeframe, please contact our customer support team at 01XXXXXXXX for assistance.
    • We are not responsible for failed deliveries caused by incorrect or incomplete shipping addresses provided during checkout.

    Please note that this Delivery Policy is subject to change without prior notice. We encourage you to review it periodically. Thank you for choosing Mobile Buzz BD. We are committed to delivering your products safely and on time!